Today, I had to take my car in for it's 10k mile service check. We bought the car in Clanton, so I have about an hour drive. About 30 minutes into my drive, I stopped at a convenience store to get a drink and a bag of pretzels. To my surprise, when I got to the register, I did not have my wallet. I was in a panic mode! I run out to my car hoping that it had fell out, but there was no sign of it. I told the cashier that I would put the pretzels back, but there is no way I can put back a fountain drink. As I was scrambling around in my purse to find some change, the cashier told me to go home, find my wallet, and just stop back in and pay later. I explained that I lived 30 minutes away, but she had my word that I would come back and pay. She told me she trusted me, but luckily, I was able to find enough change to pay for my drink and pretzels. Thank goodness, when I got home, my wallet was on my couch.
I don't know why this cashier was taking a chance on trusting me. She didn't know me - so there is no way she could know if I would make good on my word. Maybe it was the panic that she saw in my eyes or my willingness to put back what I could and scrounge for change to pay for what I couldn't return. Maybe she felt like she could handle losing $2.68 if I didn't return. Maybe I have an honest face. I don't know, but she took me at my word.
What this woman didn't know is that when I tell someone that I am going to do something, you can take it to the bank. I don't say that boastfully, but unless I am providentially hindered, I do my very best to keep my word. Keeping your word is the easiest way to build creditability and also, the easiest way to lose it. We live in a time where there is a need for contracts because a lot of people's word is useless. There was a time where a handshake was just as good as a contract. In fact, the mention of a contract was probably an insult because a person's word was their bond.
Keeping your word is a sign of integrity. Integrity is a requirement for trust and if people can't trust your word, they won't trust you. Our word should be sacred to us and trustworthy to others. We need to honor our word even when it is difficult, expensive, or inconvenient. It may be costly sometimes, but in not doing so, it is more costly to your character.